Shipping policy

Shipping Policy

Last updated: September 4, 2026

At Pawunder™, we are committed to delivering your order as safely and efficiently as possible. Please review this Shipping Policy before completing your purchase.

1. Free Standard Shipping

Pawunder™ offers free standard shipping on all orders, with no minimum purchase requirement.

No standard shipping fee will be charged at checkout for destinations currently supported by our store.

Free standard shipping applies only to the original delivery of an order. Return shipping costs are handled according to our Refund & Return Policy.

2. Order Processing Time

Orders are generally processed within 1–2 business days, Monday through Friday.

Orders placed after 12:00 PM Pacific Time, on weekends, or on public holidays will normally begin processing on the next business day.

Processing time is separate from shipping transit time.

Once an order has entered processing or fulfillment, changes and cancellations may no longer be possible.

3. Estimated Delivery Time

After processing, standard shipping generally takes:

  • 7–12 business days in transit

  • Approximately 8–14 business days total, including order processing

Business days do not include weekends or public holidays.

Delivery times are estimates and are not guaranteed. Actual delivery may vary depending on:

  • The destination

  • Product availability

  • Carrier delays

  • Customs processing

  • Weather conditions

  • Peak shopping periods

  • Public holidays

  • Other events outside our reasonable control

4. Multiple Packages

Some orders may contain products fulfilled by different suppliers or fulfillment locations.

As a result, products from the same order may:

  • Be shipped separately

  • Arrive on different dates

  • Have different tracking numbers

You will not be charged additional standard shipping fees when an order is divided into multiple packages.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing the available tracking information.

Please allow several business days for the carrier to scan the package and update the tracking status.

Tracking updates may occasionally be delayed even when the package is moving through the carrier’s network.

6. International Orders

Pawunder™ provides free standard shipping to destinations currently supported at checkout.

International customers may be responsible for customs duties, import taxes, handling charges, or other fees imposed by the destination country.

These charges:

  • Are not shipping fees charged by Pawunder™

  • Are not included in the product price

  • Are determined by local customs authorities

  • Remain the customer’s responsibility, except where otherwise required by law

Pawunder™ cannot control or accurately predict customs charges or customs processing times.

7. Shipping Delays

If we learn that your order cannot be shipped within the stated processing period, we will contact you with available information and a revised estimated shipping date.

Depending on the circumstances and applicable law, you may choose to:

  • Continue waiting for the order, or

  • Cancel the unshipped order and receive a full refund

If we determine that the order cannot be fulfilled, we will cancel it and issue a refund to the original payment method.

8. Lost Packages

If your package has not arrived by the end of the estimated delivery period, contact us at cs@pawunder.com.

Please include:

  • Your order number

  • The recipient’s full name

  • The shipping address

  • Any relevant tracking information

We will review the tracking history and, when necessary, open an investigation with the shipping carrier.

Orders confirmed or reasonably determined to be lost in transit may qualify for a free replacement or refund.

9. Packages Marked as Delivered

A package marked as delivered by the carrier is not automatically considered lost.

Before contacting us, please:

  • Check around the delivery location

  • Check with household members

  • Ask nearby neighbors

  • Check with the building manager or reception area

  • Contact the local carrier or post office

If the package still cannot be located, contact us at cs@pawunder.com. We will review the available information and assist with the carrier investigation.

10. Damaged Packages

If your package or product arrives damaged, contact us at cs@pawunder.com within 7 calendar days of delivery.

Please provide:

  • Your order number

  • Clear photos of the damaged product

  • Photos of the outer packaging

  • A photo of the shipping label

  • A brief explanation of the issue

An unboxing video may help with the investigation but is not required.

Verified damaged orders will be handled according to our Refund & Return Policy.

11. Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error, contact us immediately at cs@pawunder.com. We will try to update the address, but changes cannot be guaranteed once an order has entered processing or shipping.

Pawunder™ is not responsible for delays, failed delivery, or loss caused by an incorrect or incomplete address provided by the customer, except where otherwise required by law.

If a package is returned because of an incorrect address, the customer may be responsible for the cost of reshipping the order.

12. Refused or Unclaimed Packages

Packages refused by the recipient or left unclaimed may be returned to the supplier or fulfillment location.

Any refund will be reviewed after the return is confirmed and may be subject to deductions permitted under our Refund & Return Policy and applicable law.

Original shipping expenses incurred by Pawunder™ may not be refundable for packages refused or left unclaimed without a valid product or delivery issue.

13. Contact Us

If you have questions about shipping, delivery, or tracking, please contact our customer service team.

Email: cs@pawunder.com