Return & Refund Policy – Pet Advent Calendar

At PawUnder, every Pet Advent Calendar is crafted with care and attention to detail to bring joy, tradition, and festive excitement to your home. We stand behind the quality of our products — and if anything goes wrong, we’re here to make it right.

General Policy

Because the Pet Advent Calendar is a seasonal, limited-edition product containing multiple small acrylic pieces, we are unable to accept returns or refunds for personal preference or change of mind.

However, if your order arrives with an issue, you’re fully protected by our guarantee.

Eligibility for Refund or Replacement

We gladly offer refunds or replacements in the following situations:

1. Lost Package

If your order is lost during transit or not delivered within the expected timeframe.

2. Damaged or Defective Item

This includes:

• Broken, cracked, or bent acrylic ornaments
  
• Scratched or damaged advent board
  
• Major defects from shipping or production
  

3. Incorrect Item Received

Such as:

• Wrong product
  
• Missing ornaments
  
• Wrong color or design variant
  

📌 Please contact us within 7 days of delivery to qualify for a replacement or refund.

📧 How to Request a Refund or Replacement

Email us at cs@pawunder.com with:

• Your order number
  
• Clear photos or videos of the issue
  
• A brief description of the problem
  

Our support team will respond within 24–48 hours.

🚫 Non-Returnable / Non-Refundable Cases

We cannot offer returns or refunds for:

• Change of mind after purchase
  
• Damage caused by the customer
  
• Minor imperfections that do not affect function
  
• Color variations due to lighting or screen differences
  
• Free gifts or Final Sale items
  
• Small seasonal delays due to holidays

⏳ Refund Processing Time

If your refund is approved:

• Refunds will be processed back to your original payment method within 5–10 business days
  
  (Processing time may vary depending on your bank or payment provider).